Is anyone else encountering this issue when they save their sheets?

Is anyone else encountering this issue when they save their sheets?

edited 05/21/20 in Using Smartsheet

Answers

  • edited 05/21/20

    Even after I following the recommendations displayed on the error message, the issue persists. Already reached out to Support but wanted to see if this was a known issue. Help!

  • Hi Jose,

    Is this in regards to a Sheet or Report? We recently received notifications that some Reports were failing to load, however a fix has been implemented and we are monitoring the situation. You can subscribe to our status page for more information: https://status.smartsheet.com/

    If your issue is unrelated, reaching out to Support with your sheet name & link is the best way to proceed. You may also want to review our Troubleshooting Guide in the Help Center (see here).

  • edited 05/21/20

    Hi Stephanie,

    This is in regard to a sheet. The message is prompted in a variety of different ways:

    1) Manual saving of a sheet (after changes have been made).

    2) Manual saving when prompted by the 10 minute alert.

    3) Auto-refresh of the sheet.

    I tried to troubleshoot by logging out and logging back in, clearing the browser cache, as well as accessing Smartsheet with a new browser. The issue persists. I went ahead and reach out to support and currently awaiting a response.

  • Hi Jose,

    Thank you for clarifying; yes, reaching out to Support was a good idea. In the meantime, you may also want to try creating a copy of your sheet by Saving as New (see here) to see if this copy resolves the issue.

  • Paul NewcomePaul Newcome ✭✭✭✭✭

    If the copy does not work...

    Do you have any cells that have more than 4,000 characters in it or a formula that is more than 4,000 characters long? Most of the limitations such as number of rows or column or cross sheet references/cell links generate a more specific error/warning, but I do know that if you exceed the 4,000 character limit this error will occur when trying to save it.

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