Is anyone else encountering this issue when they save their sheets?
Answers
-
Even after I following the recommendations displayed on the error message, the issue persists. Already reached out to Support but wanted to see if this was a known issue. Help!
-
Hi Jose,
Is this in regards to a Sheet or Report? We recently received notifications that some Reports were failing to load, however a fix has been implemented and we are monitoring the situation. You can subscribe to our status page for more information: https://status.smartsheet.com/
If your issue is unrelated, reaching out to Support with your sheet name & link is the best way to proceed. You may also want to review our Troubleshooting Guide in the Help Center (see here).
-
Hi Stephanie,
This is in regard to a sheet. The message is prompted in a variety of different ways:
1) Manual saving of a sheet (after changes have been made).
2) Manual saving when prompted by the 10 minute alert.
3) Auto-refresh of the sheet.
I tried to troubleshoot by logging out and logging back in, clearing the browser cache, as well as accessing Smartsheet with a new browser. The issue persists. I went ahead and reach out to support and currently awaiting a response.
-
Hi Jose,
Thank you for clarifying; yes, reaching out to Support was a good idea. In the meantime, you may also want to try creating a copy of your sheet by Saving as New (see here) to see if this copy resolves the issue.
-
If the copy does not work...
Do you have any cells that have more than 4,000 characters in it or a formula that is more than 4,000 characters long? Most of the limitations such as number of rows or column or cross sheet references/cell links generate a more specific error/warning, but I do know that if you exceed the 4,000 character limit this error will occur when trying to save it.
-
Hi experienced the exact same issue today. Already reached out to the help team too. I tried to take a copy and I can work there temporarily. The problem is that this is my main sheet and many other sheets are taking data from this one. So taking a copy would require me to review almost 5000 lines and replace the links :/
Any news since May? Thanks a lot
Eve
