column keeps reverting to date format
We're new to SS and have problems with a number format column reverting to date format.
I reported the bug to SS just over a month ago and was told it was likely a problem with our browser or browswer configuration. We follow all the steps installed different browers etc. a good few hours work which didn't solve the issue.
Having chased this up SS have now 'discovered' that this is a known bug.
There are no plans to fix it and I've been given an laughable work around involving more than a dozen steps, adding temporary columns, reformatting, deleting, changing formats some more and so on.
The system we created in SS keeps breaking as a result of this bug. Our full users can rectify the format problem but this isn't possible for 'free' users so essentially they can use the SS. I'm trying to get some support for SS within our organisation but this whole experince has really undermind that.
I don't really understand why SS has bugs like this which they know about and won't fix.
Is this kind of experince with SS common or have we just had bad luck?