Count Function not working



I am using a COUNTIF function as shown in the screenshot attached, and it is grabbing the "Complete - Handover to VAR" Status field, but not the "ONB - No Reply by VAR" status field.

There is some conditional formatting applied, but I'm not sure what the formulae isn't calculating the ONB - No Reply by VAR field.

Any idea why the formula isn't taking this field is there some setting in Smartsheet that may be blocking this?