Workflow - links at the bottom

Pamela Wagner

I am thinking of using the Workflow functionality to alert a client when they have a document waiting for their review in Box.com. I notice that in testing workflow, I received the email notification and saw that there is the following at the bottom:

You are receiving this email because you are subscribed to a workflow "Chemtrex" (ID# 4655465343805316) on sheet AD | Contract Del_Sheet_Daily Cases_PC TEST

Your notifications include changes made by you. Exclude your changes from all notifications

Don't want to receive this notification? Unsubscribe

I'm not concerned about the first line as the sheet won't be shared with them so they can't get into it which is correct. But I am concerned about the last two as I cannot have them changing the notifications or unsubscribing as that will defeat the purpose of the email and they will have opted in to get these notifications anyway. Is there anyway to remove those or edit them? If not, any suggestions? Note that I cannot use a Form to deliver the information as it does not have the functionality to send the information to more than one email address.

Paul Newcome

Unfortunately those cannot be removed, but it would be great if they could be. Feel free to Submit a Product Enhancement Request when you are able.

Andrée Starå

Hi @Pamela Wagner

As a possible workaround, the third-party service, Zapier, could be an excellent option for this scenario.

Is that an option for you?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Pamela Wagner

@Paul Newcome and @Andrée Starå, if someone does click on one of those links to unsubscribe, who receives that information?

Andrée Starå

@Pamela Wagner

If I'm not mistaken, I think no one receives any message, unfortunately.

Paul Newcome

I agree. I don't think anyone gets any kind of notification when someone unsubscribes.

MaryAnn Amari

I'm also troubled by the unsubscribe link - where does it go? What do they unsubscribe from? how would we know we can no longer communicate with that person?

As for the link back to the sheet in automated emails, I think Smartsheet just solved that: https://help.smartsheet.com/articles/2479256-customize-the-content-of-your-alerts-and-requests