Need help with using a COUNTIFS with OR


I'm trying to create a nested formula used in a ticketing system that will total up active status (Open or In Progress) compared to location.

Ticket Active Status for Location = Location <and> Status [Open <or> In Progress]

My Status column is using RYG balls, so "Red"=Open and "Yellow"=In Progress.

I keep getting errors returned no matter what I have tried.

Any help would be greatly appreciated!

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