How to Return Many Values to Track Status Changes
We are trying to track the dates that tickets change from status to status. Using workflow, I created a new line added for each status change. But now need to return the dates on each of those lines entered. Below are screen shots of the two sheets I am trying to do this. Tried Vlookup, Match and Index but cant get them to work together correctly.
You will see the highlighted example where I am trying to pull the Open Date and Corrected Date.
Answers
-
Hi Jason,
Have a look at the post below where i describe a method I developed that you maybe could use.
Would that work?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
We are trying not be introduce another tool/application to the environment. Any other options?
-
My solution is all in Smartsheet, just using another sheet for the process.
Make sense?
Would that work?
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Help Article Resources
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.6K Get Help
- 433 Global Discussions
- 136 Industry Talk
- 465 Announcements
- 4.9K Ideas & Feature Requests
- 143 Brandfolder
- 147 Just for fun
- 63 Community Job Board
- 466 Show & Tell
- 32 Member Spotlight
- 2 SmartStories
- 298 Events
- 36 Webinars
- 7.3K Forum Archives
Check out the Formula Handbook template!