Comment Feature and Replies

Amy Evans

Hello,

If I initiate a comment with a "@" and tag a co-worker, they will receive an email from me. When my co-worker replies to the email, I thought the reply was saved to the Smartsheet comment thread. Did I dream this?

Amy

SoS | Dan Palenchar

Hello Amy,

Yes, this works as you've described. The person will be notified via email, within Smartsheet itself, and the Mobile App (if installed), provided they have not modified their personal settings to not receive these notifications.

And yes, the emails can be responded to directly to add the comment.

More details at https://help.smartsheet.com/articles/521892-have-targeted-conversations-with-comments.

Amy Evans

Thanks for the quick reply. I ran two tests:

1) Recipient of comment was an Admin. She replied back to the email and the reply was captured in the Smartsheet comment thread.

2) Recipient of comment was a Viewer. She replied back via the Outlook Reply Button the response did NOT show up in the Smartsheet comment thread.

Are there differences based on roles/permissions?

Amy

Andrée Starå

Hi @Amy Evans

Yes, there is differences depending on the role/permission.

For the user to be able to add comments they need to have permissions (Editor>) to create a comment on the sheet.

Make sense?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Amy Evans

Thank you Andreé!

Do you know any reason why someone may not be receiving an email from an "@" comment?

Amy

Andrée Starå

@Amy Evans

Happy to help!

If they haven't changed their settings or opted out, the only thing I can think of is that it's stuck in spam or the email server settings are affecting it. Smartsheet recently changed them.

Have they received it before?