MULTIPLE ROWS for ONE APPROVAL REQUEST

I submitted enhancement request last June 11th but I have yet to receive a response.

I have set up a REQUEST for APPROVAL workflow for "APPROVED", "DECLINED" to our customer. However, the approval request is per "TAG NUMBER " which results to two approval requests. For example, their Preventive Maintenance below schedule is next week on several equipment tags, say 2 different equipment tags but one unique ticket number, it would send 2 approval code instead one.

It should combine all because it has one ticket number and one PM date.I need to automate an approval request per ticket number, one request only, although it is for multiple tag numbers.Thanks. I hope you can help me.


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