Activity log disappeared

Sander K

Hello All

I have this issue with one of my sheet, where the activity log is empty. It looks like this:

The sheet is months old, but last week it stopped showing the log, it only shows my views the same day I view it and nothing more. In the sheet I can see myself that changes are made, but nothing in the log.

When I click show more it doesn't show anything more:

Please help, activity log is a really important part of my work.

Thank you

Andrée Starå

Hi @Sander K

Are you the owner of the sheet?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Sander K

Hello @Andrée Starå

Yes, I am the owner of the sheet, but the sheet is in a workspace that I am NOT the owner, but Admin. Anything related to that?

Thank you

Andrée Starå

@Sander K

Happy to help!

No, that shouldn't have anything to do with the Activity Log.

more info.

https://help.smartsheet.com/articles/2476206-track-sheet-changes-with-activity-log

Are you still having the issue?

Sander K

Yes @Andrée Starå, the issue still exists. This screenshot is taken just now from the same sheet, the previous ones have been taken:

It shows the log maximum two days, after that it dissappears..

Andrée Starå

@Sander K

So strange!

Let me know when you hear back from support.

Sander K

I spoke to several people in Support, nobody seemed to know the answer and at some point the activity log started working again. So, no idea what was wrong, or how it was fixed. But now it shows activity log back up only until 21.08.2020, even though the sheet is older.

Weird..

Andrée Starå

@Sander K

Yes, that is weird, but happy to hear that it's working from that date.