Group Management - Sending Notification to Group List

I have a sheet set up with an automated workflow and I'm trying to send to a group list I set up in Group Management. I receive the notification as the sender but the members of the group do not receive the notification. Some users are shared to the sheet and others are not...and, none of them are receiving the notification. Under the automation settings I have unrestricted selected. What steps can I take to troubleshoot the issue? Thank you in advance for your help!

Answers

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Shannon Heward

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.