Can we decide who receives emails when the comments are added?

Nikhil Bhardwaj

I use Smartsheet as a request system for our team. We will have tickets that are assigned to the members of our team and the tickets are submitted by anyone. I want to customize who received emails when the comments are added. For example: If the person who submitted the request (Requestor) has added comments, I want an email to be sent to the Assignee (person in my team). And if the comments are added by the Assignee, then the email has to be sent to the Requestor. Is that possible?

Michele Thomas

Within our team we usually use the "@userame" and an email is sent letting them know they have been mentioned. Having the assignee respond by using the @ will also notify the requestor that a response has been submitted.

Michele Thomas

Within our team we usually use the "@userame" and an email is sent letting them know they have been mentioned. Having the assignee respond by using the @ will also notify the requestor that a response has been submitted.

Nikhil Bhardwaj

Thanks for the response, Michele. @Username works for sure within the team. But this sheet isn't shared with anyone outside the team. So @ to the requestor won't work in this case.