Update email not working

Greg Lynes

Greg Lynes ✭

09/01/20 in Smartsheet Basics

I have a workflow to notify people when a new issue is assigned to them. This has worked in the past but the email side has stopped working.

The smartsheet is showing the update request has been sent but no one is recieving any email.

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Answers

Stefan ✭✭✭✭✭✭

09/01/20

Hi @Greg Lynes ,
did you notice this:
https://www.smartsheet.com/content-center/product-news/release-notes/new-email-subdomains-app-generated-emails
Maybe your email system does not like the new subdomains?
Hope this helps
Stefan

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