Missing Source error on all charts in Dashboard

MJayMay

I completed a new Dashboard this morning, and now every chart on that Dashboard is showing "Missing Source." Only one of my Dashboards seems to be impacted, and another Dashboard within the same Workspace is also not impacted. I've confirmed the following things:

• There has been no change in ownership of the Workspace, the Dashboard, nor the base sheets
• The base sheet and the metrics page are all populated correctly, and have not been deleted or moved
• None of the columns referenced in the charts are Contact Lists
• I tried to re-map to the data source, and although I could complete all the steps and save, it continues to display the "Missing Source" error
• I am receiving the same error in both IE and Chrome, and in Incognito mode
• I cleared my cache/browsing history

Andrée Starå

@Matt K

Nothing yet.

You can check for the latest update here.

https://status.smartsheet.com/

Andrée Starå

Hi @MJayMay

I have a client with the same problem.

There seems to be a known issue at the moment.

Intermittent Errors in Smartsheet

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Update - We are continuing to investigate intermittent errors for some users in Smartsheet and will provide additional updates as they become available. 

Sep 9, 10:08 PDT

Investigating - We are investigating intermittent errors for some users in Smartsheet and will provide an update within the next 30 minutes. 

Sep 9, 09:24 PDT

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Matt K

@Andrée Starå My team is. experiencing the same issue. Is there any update on the status and resolution ETA?

Jennifer VanTassell

I just had a similar error happen to me. I am relatively new to using Dashboards but created one today, everything looked great, shared it out and then this happened. I am the owner of both the sheet it is pulling from as well as the dashboard. When I go in to edit the data, it still shows that it is linked to the right data. I rehighlight it, reformat the charts, go to save and I get an error message saying it is an issue with the application. Any updates?

Andrée Starå

@Matt K

Nothing yet.

You can check for the latest update here.

https://status.smartsheet.com/

Michael Cotellessa

I am experiencing the same issue with some of my dashboards.

Kevin Galetto

I am also Experiencing this issue and it's now become frustrating as no one in the community has an answer. Additionally, even this page locks up and freezes my Explorer where I am now using MS Edge to write this message. I need to have this Fixed ASAP!

Jared Bradley

My team is also experience this issue and we can't seem to resolve it. Dashboards are showing 'Missing Source'. The issue occurs on some dashboard items for certain people and on other dashboard items for others. We have been able to edit the dashboard and it appears to work for a little while but ultimately it reverts back to the 'Missing Source' message. It is making life more difficult and complicated.

Has an progress been made on this issue?

Sean Morgan

Hey @Jared Bradley , @Kevin Galetto , @Michael Cotellessa , @Jennifer VanTassell, @Matt K & @MJayMay ,

If you are still facing this issue after the fix deployed in September hasn't worked, please reach out to our Support Team here: https://www.smartsheet.com/contact

Kindest Regards

Sean