Email received from automation

Thao Tran Phuong

Hi all,

I set up an approval request workflow: when the sheet is ready for review, smartsheet will send me an email for approval. I got notification in smartsheet website right after the row was changed to ready for review. However, there's no email sent to me in Outlook Mail. Just when i approve/decline the project, smartsheet sends me an email.

So why don't I receive an notification email from smartsheet to let me know that the project is ready for review? I have to open smartsheet website to know this. It might cause late response.

Thank you.

Andrée Starå

Hi @Thao Tran Phuong

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

Did that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Thao Tran Phuong

Yes, I chose to receive all notification through email in Personal settings. I also check the automation permissions in the Permission setting for the Automations. It's now just restricted only users shared to this sheet. But I'm the owner of the sheet and i can't receive notification about the sheet is ready for review through email. I receive notificationd in the smartsheet website only.

Thank you.

Andrée Starå

@Thao Tran Phuong

Happy to help!

Can you share a screenshot of the Personal Settings page?

Thao Tran Phuong

Here it is. Many thanks for helping me!

Andrée Starå

@Thao Tran Phuong

You're more than welcome!

Did that fix it?

Thao Tran Phuong

Yes, i included my changes in sheet notifications. It's checked as well but there's still no notification emails in Outlook. I just received notification from smartsheet website :(.

Andrée Starå

@Thao Tran Phuong

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Genevieve P.

Hi @Thao Tran Phuong

If you're receiving notifications within Smartsheet but not through your email, the most common cause for this is spam blocking through your Outlook. Please check your spam folder and take a look at our Troubleshooting Help Center article for more information about spam settings.

Thanks!

Genevieve

Thao Tran Phuong

Just to be more specific, all the chat here from community, i received notifications through email. With approval workflow, I received email when i approve/decline the project. I just wonder why i don't receive email when they change the project to "is ready for review". I have to check smartsheet website to see it.

It doesn't mean i can't receive emails from smartsheet, it's just some of actions in smartsheet that I don't have notifications through email. And there's no email in Junk Email, too.

Andrée Starå

@Thao Tran Phuong

I'd be happy to take a quick look.

Can you maybe share the sheet(s)/copies of the sheet(s)? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Thao Tran Phuong

Many thanks for your help!

Here is the template sheet: https://app.smartsheet.com/sheets/JJqwPgqVgWXCpMg5QXJp5pQJ9MpjWhRxP2M4M361?view=grid

I only receive emails when i approve/decline the project.

Andrée Starå

@Thao Tran Phuong

I just tested it, and it works for me.

Did you get a notification?

Thao Tran Phuong

I only received notifications on smartsheet website, as usual. But no emails at all :(. I want to receive emails as well.

Andrée Starå

@Thao Tran Phuong

Did you get it working?

Thao Tran Phuong

Not yet. It's still the same :(