Sender's name in the Automation mail

Mindfull

Hi,

I have sent an automation to trigger a mail after the workflow is approved.

The mail sends my name in the NAME via Smartsheet <automation@app.smartsheet.com>

How I can make it avoid it or make it generic?

Would appreciate a quick response.

Prajna

Susan Peck

@Prajna Jain - you are correct that Smartsheet has not yet acted on this request by multiple customers to either return the functionality to how it was in the past (only a generic name) or provide the ability to make it a generic or specific name.

Please add your voice to the thread so Smartsheet knows it continues to be an issue to be addressed.

Thanks,

susan

Andrée Starå

Hi @Prajna Jain

Have a look at this post for information about the recent change and for possible workarounds.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Mindfull

Thanks Andrée  for the response.

The link failed to give exact answer to my question from the link you have provided.

I could just conclude that this is under consideration for Product Enhancement request.

Is there any workaround is possible let me know.

Prajna

Susan Peck

@Prajna Jain - you are correct that Smartsheet has not yet acted on this request by multiple customers to either return the functionality to how it was in the past (only a generic name) or provide the ability to make it a generic or specific name.

Please add your voice to the thread so Smartsheet knows it continues to be an issue to be addressed.

Thanks,

susan

Andrée Starå

@Prajna Jain

Unfortunately, no, there isn't any other workaround that I know except the ones in the linked post.

Marti M.

Thank you, @Susan B Peck !

I submitted a Product Enhancement Request for this. It's driving us cRaZy too!

Sylvia Kay

Dear All,

I am having the same issue: As the person setting up all Smartsheet processes, it seems like all automated email notifications come from mem personally - which is absolutely incorrect.

I see the product enhancement request is 2 years old.

Is there a workaround that I can use today?

Thank you so much, Sylvia Kay

Andrée Starå

Hi @Sylvia Kay

I hope you're well and safe!

Add your vote here.

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

Here's a possible workaround or workarounds

• Add another account (licensed), name it System Alerts or similar, and update the Workflows so the new user is the owner.

Make sense?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Sylvia Kay

Thank you Andree, I will check into that.

Sylvia

Andrée Starå

@Sylvia Kay

Excellent!

Happy to help!

Here's the post, marked as it's coming soon, so hopefully, you don't need to wait for long.

https://community.smartsheet.com/discussion/92481/from-email-name-for-smartsheet-automations

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Char Norman

I spoke with a representative today about a problem similar to this.

I have a worksheet with the owner being the individual I assigned it to. So all the workflows and automation should be coming from her email address.

Today some emails went out from my email address instead of hers - which isn't good because people are responding to me (the creator) instead of the person/owner who needs the information.

After speaking to the representative, apparently when someone (me) goes in to update a workflow/automation and the system forces a new scenario - then the email goes out from ME instead of from the owner! And there is no way to fix it.

This is something I absolutely can't have as I need to work on the system while she utilizes it. I'm hoping desperately this can be changed ASAP by Smartsheet!