Sender's name in the Automation mail

Mindfull

Hi,

I have sent an automation to trigger a mail after the workflow is approved.

The mail sends my name in the NAME via Smartsheet <automation@app.smartsheet.com>

How I can make it avoid it or make it generic?

Would appreciate a quick response.

Prajna

Susan Peck

@Prajna Jain - you are correct that Smartsheet has not yet acted on this request by multiple customers to either return the functionality to how it was in the past (only a generic name) or provide the ability to make it a generic or specific name.

Please add your voice to the thread so Smartsheet knows it continues to be an issue to be addressed.

Thanks,

susan

Andrée Starå

Hi @Prajna Jain

Have a look at this post for information about the recent change and for possible workarounds.

Upcoming changes to our automated notifications - live today 17th April 2020

SueinSpain

Apr 17, 2020

Today the proposed changes to automated update requests / notification has now got the OWNER's name in the email.

This is causing us absolute chaos.

Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.

Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.

Kirsten has no involvement in the content but is now inundated with a 100 emails.

To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.

Is there any way we can

1. Turn it off / revert back to from Smartsheet
2. Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)

Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.

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Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Mindfull

Thanks Andrée  for the response.

The link failed to give exact answer to my question from the link you have provided.

I could just conclude that this is under consideration for Product Enhancement request.

Is there any workaround is possible let me know.

Prajna

Susan Peck

@Prajna Jain - you are correct that Smartsheet has not yet acted on this request by multiple customers to either return the functionality to how it was in the past (only a generic name) or provide the ability to make it a generic or specific name.

Please add your voice to the thread so Smartsheet knows it continues to be an issue to be addressed.

Thanks,

susan

Andrée Starå

@Prajna Jain

Unfortunately, no, there isn't any other workaround that I know except the ones in the linked post.

Marti M.

Thank you, @Susan B Peck !

I submitted a Product Enhancement Request for this. It's driving us cRaZy too!

Sylvia Kay

Dear All,

I am having the same issue: As the person setting up all Smartsheet processes, it seems like all automated email notifications come from mem personally - which is absolutely incorrect.

I see the product enhancement request is 2 years old.

Is there a workaround that I can use today?

Thank you so much, Sylvia Kay

Andrée Starå

Hi @Sylvia Kay

I hope you're well and safe!

Add your vote here.

Please submit this as a Product Feedback or Idea (If it hasn't been added already) when you have a moment.

Here's a possible workaround or workarounds

• Add another account (licensed), name it System Alerts or similar, and update the Workflows so the new user is the owner.

Make sense?

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Sylvia Kay

Thank you Andree, I will check into that.

Sylvia

Andrée Starå

@Sylvia Kay

Excellent!

Happy to help!

Here's the post, marked as it's coming soon, so hopefully, you don't need to wait for long.

From email name for smartsheet automations

William Lupo

Jun 22, 2022

There should be an option to set a FROM display name for email from smartsheet automation.

Now, these come from "owner via smartsheet" and are confusing, often unrelated to the purpose, not relevant to the form intake workflow, and are a security concern.

When can this be addressed?

thanks

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Char Norman

I spoke with a representative today about a problem similar to this.

I have a worksheet with the owner being the individual I assigned it to. So all the workflows and automation should be coming from her email address.

Today some emails went out from my email address instead of hers - which isn't good because people are responding to me (the creator) instead of the person/owner who needs the information.

After speaking to the representative, apparently when someone (me) goes in to update a workflow/automation and the system forces a new scenario - then the email goes out from ME instead of from the owner! And there is no way to fix it.

This is something I absolutely can't have as I need to work on the system while she utilizes it. I'm hoping desperately this can be changed ASAP by Smartsheet!