Sender's name in the Automation mail
Hi,
I have sent an automation to trigger a mail after the workflow is approved.
The mail sends my name in the NAME via Smartsheet <automation@app.smartsheet.com>
How I can make it avoid it or make it generic?
Would appreciate a quick response.
Prajna
Best Answer
-
@Prajna Jain - you are correct that Smartsheet has not yet acted on this request by multiple customers to either return the functionality to how it was in the past (only a generic name) or provide the ability to make it a generic or specific name.
Please add your voice to the thread so Smartsheet knows it continues to be an issue to be addressed.
Thanks,
susan
Answers
-
Hi @Prajna Jain
Have a look at this post for information about the recent change and for possible workarounds.
Would any of those options work/help?
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Thanks Andrée for the response.
The link failed to give exact answer to my question from the link you have provided.
I could just conclude that this is under consideration for Product Enhancement request.
Is there any workaround is possible let me know.
Prajna
-
@Prajna Jain - you are correct that Smartsheet has not yet acted on this request by multiple customers to either return the functionality to how it was in the past (only a generic name) or provide the ability to make it a generic or specific name.
Please add your voice to the thread so Smartsheet knows it continues to be an issue to be addressed.
Thanks,
susan
-
Unfortunately, no, there isn't any other workaround that I know except the ones in the linked post.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Thank you, @Susan B Peck !
I submitted a Product Enhancement Request for this. It's driving us cRaZy too!
-
Dear All,
I am having the same issue: As the person setting up all Smartsheet processes, it seems like all automated email notifications come from mem personally - which is absolutely incorrect.
I see the product enhancement request is 2 years old.
Is there a workaround that I can use today?
Thank you so much, Sylvia Kay
SYLVIA KAY | DIRECTOR PROJECT MANAGEMENT
PLATFORM ENGINEERING & TECHNOLOGY TEAM
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
M: 404-664- 1025 | SYLVIA.KAY@AMEXGBT.COM
follow us on twitter: @AmexGBT
follow us on instagram: @AmexGBT
-
Hi @Sylvia Kay
I hope you're well and safe!
Add your vote here.
Here's a possible workaround or workarounds
- Add another account (licensed), name it System Alerts or similar, and update the Workflows so the new user is the owner.
Make sense?
Would that work/help?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
Thank you Andree, I will check into that.
Sylvia
SYLVIA KAY | DIRECTOR PROJECT MANAGEMENT
PLATFORM ENGINEERING & TECHNOLOGY TEAM
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
M: 404-664- 1025 | SYLVIA.KAY@AMEXGBT.COM
follow us on twitter: @AmexGBT
follow us on instagram: @AmexGBT
-
Excellent!
Happy to help!
Here's the post, marked as it's coming soon, so hopefully, you don't need to wait for long.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
I spoke with a representative today about a problem similar to this.
I have a worksheet with the owner being the individual I assigned it to. So all the workflows and automation should be coming from her email address.
Today some emails went out from my email address instead of hers - which isn't good because people are responding to me (the creator) instead of the person/owner who needs the information.
After speaking to the representative, apparently when someone (me) goes in to update a workflow/automation and the system forces a new scenario - then the email goes out from ME instead of from the owner! And there is no way to fix it.
This is something I absolutely can't have as I need to work on the system while she utilizes it. I'm hoping desperately this can be changed ASAP by Smartsheet!
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.9K Get Help
- 441 Global Discussions
- 139 Industry Talk
- 471 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 68 Community Job Board
- 497 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives