Upcoming changes to our automated notifications - live today 17th April 2020
Today the proposed changes to automated update requests / notification has now got the OWNER's name in the email.
This is causing us absolute chaos.
Update requests have been sent out and as they now have the owner’s name (in our case this morning Kirsten Cox) the owner is now receiving lots of emails from people asking questions about the update request.
Kirsten, as a licenced user, has created the smartsheet but it is being used and operated by another team member.
Kirsten has no involvement in the content but is now inundated with a 100 emails.
To add further panic – we currently have 32 smartsheets as a new adopter, Kirsten has created about 4 and I have created all the rest – so I’m likely to be absolutely swamped.
Is there any way we can
- Turn it off / revert back to from Smartsheet
- Put someone else’s name as showing who the update requests are from (in this example James Potter a team member and free user)
Really need urgent help on this matter as just starting a major testing cycle with approximately 400 test plan over the next 10 days and if all update request emails are going to come from the owner….. well just don’t know how we will cope.