MS Teams asks me to log in on a daily basis

Sander Bots

Each time we are accessing Smartsheet via MS Team we have to log in again. It will than remember the credentials, but the next day it starts all over again. It's giving the following message:

Please log in to your smartsheet account to access this published item.

Is this a known issue and is there a solution for it? It's quite annoying having to login so many times.

Sean Morgan

Hello @Sander Bots

I was using Teams yesterday, and then again today to realise I too was required to login.

In addition to this, I was unable to find any bugs or related issues with this. I feel this may be either be related to caching or security.

You may want to reach out to our Support to confirm if this would be related to either of the above mentioned possabilities, as well as to confirm if this behaviour would be related to Smartsheet, or Microsoft Teams. https://help.smartsheet.com/contact

Kindest Regards

Sean

Brad Jones

Same problem here.

Every time I close Teams, I must log into SS again. SUPER irksome.

Steven Evans

I have the same situation too even with SSO enabled (okta)

I'm going to test out Azure AD as IDP in addition, as I assume the web browser tab within teams would have access to auth.

@Sander Bots - do you have SSO enabled out of interest?

rogermanwaring

I am also experiencing the issue.

If I use the Teams webapp it's a slightly less annoying experience: it tells me I need to login but at least it doesn't make me re-enter my credentials every day.

viktoriaoverkvist

I have the same issue and would be amazing with some sort of solution to this. Maybe a "keep me logged in" option?