Smartsheet VERY slow

Yovanka Barnard

Hi,

 

Our smartsheet is very slow and our reports do not update.

 

Please assist.

 

Y

Shaine Greenwood

Smartsheet is currently experiencing issues with loading and saving in the application.

 

We have another discussion going in the community on this: https://community.smartsheet.com/discussion/smartsheet-connection

 

Check out our Status page for the latest information from our Operations team on this issue: http://status.smartsheet.com/

 

 

OAP

Smartsheet is VERY slow - Especially if you use Formulas - we had a sheet built for us using several Paid For design desk sessions by Smartsheet and when we tried to use it the sheet ground to a halt

We were told that it was a Browser issue - too many formulas for the browser

Rebuilt it in Google Sheets and no issues - works very smoothly so the issue appears to be with Smartsheet

BTW they have refused to refund the design desk sessions used to have the sheet built

Hundreds of $$$ down the drain 

 

It also appears to be slow periodically on different computers with different browsers

 

- we never experience those issues with other software especially sheet systems like Excel and Google Sheets

 

- seems like there is some kind of known issue with smartsheet that they dont want to talk about??