Adobe Creative Cloud Smartsheet Extension


I am getting the following error when I try to use the proofing feature of the extension. While in InDesign, when I hit the Create Proof button, it says:

Failure to export PNG: invalid page number specified. This happens even when there is only one page that I am trying to export.

It works fine on a different computer. The versions of InDesign are the same on both computers and both users have the same access level.

Any ideas on what could be causing this?


  • Genevieve P.
    Genevieve P. Employee Admin

    Hi @Christine Ricketts

    This sounds like the extension is recognizing more than one page to be exported into a PNG & Proof, which would error since the PNG file needs to be a single page. Is it possible that there are more than one pages being exported?

    If you can confirm that it's just one page, I would suggest reaching out to Smartsheet Support about this so they can troubleshoot this with you one-on-one. Please provide them with the full error message and relevant screen captures of what you're seeing!