Alert Sent Out in Wrong Timezone

SYSPK

I'm not in EST, but my account is set to EST. I have a sheet where a few hundred alerts go out each Friday at exactly 10 AM EST.

Suddenly this Friday they went out at 10 AM in my time zone, not EST. Nothing has been changed on the sheet. My settings are still set to EST.

Is this a glitch on Smartsheet's end? Has anything major happened with the time zone settings, that I need to now change the alert to match my time zone?

Genevieve P.

Hi @SYSPK

If you didn't adjust your timezone settings, and no one adjusted the timing of the alert, then I would suggest reaching out to Smartsheet Support so they can troubleshoot this with you one-on-one.

They'll need to know your current timezone (when it was incorrectly sent), the sheet name, and the automated workflow ID in order to look into this.

Thanks!

Genevieve

Genevieve P.

Hi @SYSPK

If you didn't adjust your timezone settings, and no one adjusted the timing of the alert, then I would suggest reaching out to Smartsheet Support so they can troubleshoot this with you one-on-one.

They'll need to know your current timezone (when it was incorrectly sent), the sheet name, and the automated workflow ID in order to look into this.

Thanks!

Genevieve