Workflow Automation - Approval Request - Notifications are not being sent AND column indicator is no

Amanda Gann

Hey!

I'm hoping someone can look at this and tell me what I'm doing wrong.

I have a form that collects time off requests from employees.

I have configured an automation to then collect approvals, deliver notifications, etc.

When I create these workflows I have always plugged my name in to test and proof every step before going live. However, for some reason I have made a change and all of a sudden 1) the notifications (both in smartsheet and email) are NOT being sent to me and 2) the sheet column is no longer changing to "submitted."

Below are screen shots of:

1 - my personal settings notifications

2 - automation master permissions settings (sheet is not shared to anyone yet and i'm only using my name/contact in the workflow)

3 - screenshot of the approval workflow

Thank you!!

Amanda Gann

markkrebs

I assume you are shared to all the sheets in question. if not then the permissions are too restrictive. everything else at a glance looks okay but could look at it more. usually it's something quick... and always obvious in retrospect :)

Amanda Gann

Thanks MarkKrebs,

Update: I am the sheet Owner. I should have mentioned that.

Thanks!

Genevieve P.

Hi @Amanda Gann

Try creating a duplicate of the workflow by cloning it (see here) in case you were somehow unsubscribed to this workflow accidentally.

If the new workflow is still not sending you an approval either in the app or in your email, please reach out to Smartsheet Support so that they can troubleshoot this with you one-on-one!

Cheers,

Genevieve