User having trouble accessing via chrome


I have one user who is consistently having trouble accessing Smartsheet via Chrome. She's able to get through via Internet Explorer but prefers Chrome and she's tried clicking direct links to sheets and going to and logging in that way. She's able to access form links that are sent to her but not anything else. Which makes me think it's something with a user account since the only thing she can access is a form that doesn't make her sign in?

We've done the basic troubleshooting, restarting the router, restarting the computer, etc. But just thought I'd see if anyone has any other ideas.