Approval Workflow

Dear Sir/Madam,

Kindly note that email is not capturing while Approver forwarded to another user in absence of Approver.

If Mr. Sam is approver for request # 123, Mr. Sam is in leave till end of month so he has forwarded approval request to his Personal Secretary Ms. Tina as a delegates approval. Tina approved the request but in the record it's shows Sam id instead of Tina id since Sam has forwarded email request to Tina.

Kindly suggest how can I captured Tina id in the records.

Awaiting your response.


Best Answers