Stuck Sheet

Jericho R Mannino

We have a sheet which is locking up every time you open it. If we have it open, you cannot click on any other sheet or the home icon to get to another sheet or workspace. We have found that we can right-click another sheet and open in a new tab, but it is very inconvenient and this is the only sheet that is doing this.

Any suggestions on why this would be happening and how to fix it?

Andrée Starå

Hi @Jericho R Mannino

Strange!

Have you tried it in another browser or the current one in Private/Incognito mode?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Jericho R Mannino

We're in Chrome Version 85.0.4183.83 (Official Build) (64-bit).

Had the same issue in incognito mode.

Have contacted support and they suggested making the sheet smaller. It's only 11 rows 37 columns, 407 cells right now. Making this smaller is not a solution as we're using it for intake.

Andrée Starå

@Jericho R Mannino

I'd recommend reaching out to Support again because it doesn't sound like the expected behavior.

Keep me posted on what you find out.

Jericho R Mannino

Thank you. I did reply to them with the same information. I'll post if they help us find a solution.

Andrée Starå

@Jericho R Mannino

Happy to help!

Jericho R Mannino

It ended up being something with a formula that broke the sheet. Not 100% sure what was broken, but I know our account manager got involved to fix it.

Andrée Starå

@Jericho R Mannino

Glad to hear that it's solved!

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