Update Request - Shows Sending, but Not Received

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Hey all -

Been using all the great functionality of SS for quite some time now. I have an Automated rule setup so that when a person Submits a certain thing, an Update Request is Automatically triggered.

I've had several of our AEs reach out saying they're no longer receiving them, but when I go into SS, I can see that the Update Request has been sent. If I manually trigger it to them (no change on the Contact), it will immediately send it out and they receive it and are able to complete it. When I go back and log in to the row, I see 1 Pending Request and 1 Completed Request.

Any thought as to what's happening?

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