When trying to unshare my workspace for a group I get errorcode 48 (FA_unshareworkspace)

Options

Can anyone tell me how to solve this?


Error details:

formName: ajax

formAction: fa_unshareWorkspace

serverStatus: false

serverStatusText: CriticalException

errorCode: 48


Answers

  • Genevieve P.
    Options

    Hi @Leon Vloeimans

    There are a number of potential causes for an error like this... the first thing to run through are the general troubleshooting steps (such as logging out/in again, trying a different browser or network, disabling extensions, etc).

    Then if none of this has helped, I would suggest reaching out to Smartsheet Support. They'll be able to work with you one-on-one in a private settings so you can provide them with more detailed information, such as the workspace name, name of the group you are looking to remove, email addresses part of this group, and any relevant screen captures. I would also suggest detailing all the troubleshooting steps you've tried above so they can rule out any browser or network issues.

    Cheers!

    Genevieve

    Join us at Smartsheet ENGAGE 2024 🎉
    October 8 - 10, Seattle, WA | Register now