Moved Folder to New Workspace: Cannot add New Template to Folder


I am a Sys Admin and the Owner of all Workspaces. I have created new Workspaces and moved Folders from previous Workspaces to the New Workspaces. However, if I go into Control Center now and try to Add a New Template, I get an error "Add Templates Status - Project folder no longer exists. Please check the following link:..."

The link is accurate and brings me to the Project Folder however, it's just in a different Workspace.

Is there a way to do a Global Update to refresh what Workspace the Folders are in?


  • markkrebs
    markkrebs ✭✭✭✭✭✭

    I'd reach out to SS support. I had something similar where we moved some templates then CC lost all reference to the original template. In the backend CC store an ID ref to the original template. May be that that link was deleted/corrupted.