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Sharing reports with free users - content not populating..?
From admin users in our paid team account (based in the office), I am sharing reports with free users (in the field).
Up until recently this has worked flawlessly. As of a few days ago, the free users can still see the reports that is being shared with them - but no content is populating.
I've tried deleting their access and re-sharing, setting their access level to every level available (was previously working when set to "Editor - can share"), and even creating a brand new free account - to no avail. The reports share just fine, but none of the content will populate.
I've reached out to support, but both numbers I've been able to find (844-324-2360 & 855-824-2221) route to a company called "Integra" and there is only an option for leaving a VM if you know the 10-digit number you're calling.
I've sent in an email but have not received any sort of reply or acknowledgement.
As an annual-paying customer, it is ridiculous that I don't have a line into support. This issue is currently costing us $$; my guys out in the field cannot efficiently cooridinate their efforts.