Getting Started

Ben Jackson

Does anyone know how to contact Smartsheet directly, I am on a trial version, I have sent numerous email requests, customer support forms etc. with no response.

Is this normally how smart sheet runs?

Should I look for different providers to support my project management

Thanks

Ben

Andrée Starå

Hi @Ben Jackson

Usually, they are quick to respond, but I imagine that the situation right now could affect the response time.

Have you tried calling them as well?

Contact Information

https://www.smartsheet.com/contact?_ga=2.38562724.660165077.1605637038-1223535977.1605637038

Let me know if I can help in any way.

Did that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Genevieve P.

Hi @Ben Jackson

I've checked in with our Sales & Support teams about this and they have been in contact with you via email; I would advise checking your junk folder if you did not receive any recent replies! Or please do reach out to the Sales team again, using the links in Andrée's post above.

The Community is also a great place to have your questions answered...is there anything specific about how to use Smartsheet that we can help you with?

Cheers,

Genevieve

Ben Jackson

Hi Genevieve,

Great to finally hear from someone, haha yes the old Junk box gag - no sadly nothing there!

I'll contact Andrea immediately

Thanks for getting in touch

Best

Ben

Ben Jackson

Hi Andrea

I have just sent you an email, drop me a line when you can talk

Many thanks

Ben