No longer receiving confirmation that an update has been submitted
Previously, as part of my approval process workflow, Smartsheet automatically sent an email "Confirmation: Your update has been submitted" when the document was approved or denied (using the approval request form). Today, the approvals are showing on the sheet but the approver is no longer getting the confirmation email.
What has changed and how can I fix it?
Answers
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There was an update released recently that made the confirmation optional. I would have to dig through old emails to find it, but you can start by checking in the automation workflow itself for a toggle of some sort. I didn't pay much attention to the details because I don't really use that particular feature much.
@Andrée Starå Do you remember the details for the confirmation email from update requests?
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Hi @caw98776 & @Paul Newcome
Her's the information.
It's now optional.
November 18, 2020
We have always sent a confirmation email anytime someone responds to an update or approval request.
That confirmation is now optional. Each respondent can opt in by checking the box at the bottom of the request form.
Learn more about automated approval requests, automated update requests, and manual update requests.
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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