Your smartsheet session is now longer active

Sarah Fenton

I am getting this for a certain smartsheet we are using, and then its losing information.

How do we fix this or who can i contact?

,Many thanks

Sarah

Aravind GP

Hi Sarah,

Are you getting this for all sheets you have or just one all the time? If it happens randomly, it could be due to internet connectivity issues. If just for one sheet, I suggest that you raise a support ticket with Smartsheet directly. You can use the link below to raise a ticket.

https://help.smartsheet.com/contact/smartsheetapp

Sarah Fenton

Hi Aravind,

It seems to be for just one smartsheet at this stage.

Thanks i will log a ticket