Your smartsheet session is now longer active

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Sarah Fenton
Sarah Fenton ✭
in Smartsheet Basics

I am getting this for a certain smartsheet we are using, and then its losing information.

How do we fix this or who can i contact?


,Many thanks

Sarah

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Answers

  • Aravind GP
    Aravind GP ✭✭✭
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    Hi Sarah,

    Are you getting this for all sheets you have or just one all the time? If it happens randomly, it could be due to internet connectivity issues. If just for one sheet, I suggest that you raise a support ticket with Smartsheet directly. You can use the link below to raise a ticket.

    https://help.smartsheet.com/contact/smartsheetapp

    Thanks,

    Aravind

    Associate Director

    Copernicus Consulting Pte. Ltd.

    P: +65 9230 5657 | E: aravind@copernicusworld.com

    Feel free to reach out for licenses, services, and training on Smartsheet

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  • Sarah Fenton
    Sarah Fenton ✭
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    Hi Aravind,

    It seems to be for just one smartsheet at this stage.

    Thanks i will log a ticket

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