Barcode Inaccuracies

Shane Walsh

I use a smartsheet webform as as a check-in kiosk where barcodes are scanned to check a unit in. On occasion we get the wrong barcode number returned when scanning the barcode. It always returns the same wrong number and i am wondering is there some sort of cache or something that needs to be cleared. We have swapped out several scanners yet they all seem to return the same incorrect barcode number... anyone else experience this?

Andrée Starå

Hi @Shane Walsh

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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