How to change the name showing on notifications

Patty Larson

We need notifications to come from a generic mailbox, not my name personally. Can this be done by me in Profile settings (as the owner) by adding a new email address and marking as primary?

Andrée Starå

Hi @Patty Larson

Unfortunately, it's not that easy.

Have a look at this post for information about the recent change and for possible workarounds.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @Patty Larson

Unfortunately, it's not that easy.

Have a look at this post for information about the recent change and for possible workarounds.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!