I am having trouble trying to figure out the formula based on the example:
If the ISSUE TYPE is PTO, then assign it to XXXX.
I have one column labeled "Issue Type" with a dropdown selection, and the other column labeled "Assigned To".
Please help!
Hi @Regina Botell ,
How many issue types and assigned to options do you have and how often do they change? If it's only a few you can hard code it into a formula. If it's more than 3 or 4, or they change frequently, you're better off creating an assignment table and using a vlookup to determine assignment. Making changes in the assignment table is usually easier than changing the formula code.
A formula would be a series of nested IF statements in the Assigned To column: =IF([ISSUE TYPE]="PTO", "STEVE", IF([ISSUE TYPE]="YYYY", ""MARY", IF([ISSUE TYPE]="ZZZZ", "REGINA", "UNASSIGNED")))
If you need to create a look up table I'm happy to help there too. The formula in your Assigned to cell would be something like =VLOOKUP([ISSUE TYPE]@row, {..table reference}, X)
Help?
Mark
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