How to change the sender's name

Diego Casillas Zaragoza

Hello,

I created a sheet for my whole team and gave them all editing rights so we can use it and interact. but in the automated emails, any time they make a change it says my name as the sender. How can I get it to use the name of the person making the changes?

Mark Cronk

Hi @Diego Casillas Zaragoza ,

Here is a link to an article that explains who shows up as the sender. For most items it's the sheet owner and can't be changed.

https://www.smartsheet.com/content-center/product-news/release-notes/personalized-sender-name-and-reply-notification-emails

Matt Maher

I think it would be best to give the Sheet Owner the option to use their name in automated alerts and notifications. This decision only helps one subgroup of users with an issue. On the other hand, it is a headache for the other group of users that don't want their name spread across most of the emails regarding the sheet they made.

AnitaW

I totally agree. I'd rather not have my name post to every form submission notice. There's got to be a way. Hopefully it's being considered and is in development.

Renea Davis-Leathers

We contacted our rep and put in a request (also added it via their form).

Don't hold your breath. Their suggestion was to setup a generic account and that is what we did. Extra $$ but that was the only option.