Not Receiving DMs in Microsoft Teams

Hi All,

I'm having an issue regarding my Teams integration. I have set up the permissions, but am still not receiving them. I have uninstalled and reinstalled the app several times, to no avail. I want to show a quick comparison based on the Help article.

I am able to find the Smartsheet app in the Teams searchbar. But when I click on the Smartsheet bot, I do not see step 2 (as seen below in the Help article)

Is there a step I'm missing? Even if I allow access and create a workflow, I'm still unable to receive DMs when I do an @mention. Not sure what the next step is, here. Please adviase. Thanks!