Why can't I add anymore attachments when I have not reached my storage limit

Trae Dodson · 12/11/20

Hello,

>Ive tried uploading files big and small but they just keep disappearing!

>No error messages

>No other account can attach either

>It won’t let me attach to any rows

>It won’t let me add attachments to any other sheets now either

>Also we have 300GB and only used about 2GB, please help!

Bassam Khalil · 12/13/20

Hi @Trae Dodson

Hope you are fine, please do the following checks:

1- try to create a new sheet you have sufficient permission on it and try to add an attachment.

2- if you can add an attachment in the new sheet try to check the number of rows and columns in the sheet you are facing this problem in

Sheet Limitations

Intake Sheet

If your Intake Sheet has reached the general sheet limitations, you won’t be able to create more projects. These limitations are:

20,000 rows
400 columns
500,000 cells (in any combination of rows and columns)

https://help.smartsheet.com/articles/2478811-scc-requirements-guidelines

3- if your sheet still on limit try to call the support team

https://help.smartsheet.com/contact

Kerry Manzanares · 12/14/20

I am having the same issue. I cannot attach anything to any of my Smartsheets. Per the instructions above, I tried creating a new Smartsheet and cannot attach anything to it. The document shows in the Attachments window for a brief second then disappears. I do not get any error messages.

Andrée Starå · 12/14/20

Hi @Trae Dodson & @Kerry Manzanares

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Bassam Khalil · 12/17/20

Hi @Trae Dodson

Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Chief Engineer · 12/25/20

Also having the same problem, my 3 sheets are pretty small, only 1500 lines x 20 columns, have tried 3 different browsers and loging out and in again. Attachemenst are small PDF, always worked until now. I see that a year or so ago this was caused by an Amazon server error.

Andrée Starå · 12/26/20

Hi @Chief Engineer