Notification delay

Chase Hibbard

I have a series of workflows set up for a form/sheet I am using. The process goes like this:

1. Someone submits form

2. Triggers approval email to be sent

3. If approved, this triggers an email to the requestor that their request has been approved.

4. This also triggers a different email notification to another email address.

The issue is that Step 4 has been delayed frequently. That email notification will be sent 2 weeks after the approval for example. The workflow is set to run when triggered, however, so should be sent immediately like Steps 2 and 3 do.

Do you know what is causing this?

What may be causing this?

Paul Newcome

You may want to reach out to Support for this one. It sounds like there may be an issue on the back-end.