Notification delay


I have a series of workflows set up for a form/sheet I am using. The process goes like this:

1. Someone submits form

2. Triggers approval email to be sent

3. If approved, this triggers an email to the requestor that their request has been approved.

4. This also triggers a different email notification to another email address.

The issue is that Step 4 has been delayed frequently. That email notification will be sent 2 weeks after the approval for example. The workflow is set to run when triggered, however, so should be sent immediately like Steps 2 and 3 do.

Do you know what is causing this?

What may be causing this?


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