User icons grey out

Atish Bucktowonsing

Hello,

We've notice that about half our users no longer have their initials show up as part of their user icons, and instead these appear to be grey out.

All of them are still active and we have not changed anything. Anybody else have this issue and a fix?

Cheers,

Atish

Andrée Starå

Hi @Atish Bucktowonsing

Strange!

I've never noticed it.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Russ Onkeles-Klein (RI/GLOBAL)

Hello @Atish Bucktowonsing ,

Did you ever receive any input as to why this is happening? I'm having a similar issue with some of my users. It appears they may not be receiving auto-notifications even though I have the sheet set to unrestricted.

Appreciate any insight. @Andrée Starå have you seen anything additional on this issue?

Thanks,

Russ

Andrée Starå

Hi @Atish Bucktowonsing & @Russ Onkeles-Klein (RI/GLOBAL)

I hope you're well and safe!

How did it go? Are you still having issues?

I hope that helps!

Have a fantastic weekend & Happy New Year!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD