504 Gateway error

jb@59069 · 01/21/21

ConnectionError_21Jan2021.JPG

Our team is scattered all across the USA. This morning I have multiple reports from most of our team that Smartsheet is slow to load sheets, reports, anything and 504 Gateway timeout error are cropping up. I am also experiencing this multiple times.

I have rebooted, restarted our modem, router, switches. Logged out of Smartsheet and back in.

Problem persists and we are not able to function.

Since this is happening for most if not all of our team from coast-to-coast, I doubt this is anything to do with our internet connections as not everyone has the same ISP.

Genevieve P. · 01/21/21

Hi @jb@59069

You are correct, this is not due to your own internet connections. Our team is actively investigating what's causing these issues; please see our Status Page for updates: https://status.smartsheet.com/

Thanks,

Genevieve

Genevieve P. · 01/21/21

Hi @jb@59069

You are correct, this is not due to your own internet connections. Our team is actively investigating what's causing these issues; please see our Status Page for updates: https://status.smartsheet.com/

Thanks,

Genevieve

Unknown · 01/21/21