Anybody else getting all notifications twice?

tylermhtylermh ✭✭✭✭✭
edited 01/22/21 in Using Smartsheet
01/22/21 Edited 01/22/21
Answered - Pending Review

All the notifications being sent to me from [email protected] are being sent two times simultaneously:


Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @tylermh

    It looks like you have two different workflows or parts that send these out at the same time.

    Have you double-checked your workflows?

    Was that the issue?

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

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  • Ross DentonRoss Denton ✭✭✭✭

    I have a user that reported the same thing to me. I investigated my workflows and found no duplication of notifications there. When she forwarded the notifications to me I noticed they are identical except for one field. I searched through all automations in this particular Smartsheet and found none where that field is included. How in the world is Smartsheet sending the second notification and including a field that I haven't specified in any of my automations?

  • I had this issue come up. I realized that I created a copy of my smartsheet (as a backup) and that ended up creating duplicate notifications.

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