Automated emails - can I change who they send from?

Kate Allison

I've been helping several teams in my company set up request forms and trackers for their own needs. I recently realized that any automated emails I set up in these situations appear to send from me (see below). This has resulted in requesters reaching out to me with questions I can't answer, and I've been spending an increased amount of time fielding/directing those questions to the appropriate people.

Is there a way to change the sender name that appears with automated emails for specific sheets?

Andrée Starå

Hi @Kate Allison

Have a look at this post for information about the recent change and for possible workarounds.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Susan Peck

@Kate Allison

Hi Kate, please also put in an Enhancement Request for the Product Development team (both Product Feedback and Community Feedback links from the left menu on this screen). This change in Smartsheet has been a pain for a lot of us and we hope to get enough traction for SS to give us the option on the name used for automated emails.

Susan