Was a display error for Safari introduced this week? Please see attachment

Bob Hiltz

This all worked until Monday. All my bar and column charts are broken under Safari. They work under Chrome, however, with a large base of Apple/Safari users, Chrome is not that popular.

I have deleted and rebuilt, dumped all cache and history, copied another working chart; none work.

Screen Shot 2021-02-04 at 9.16.09 AM.png

Sean Morgan

Hello @Bob Hiltz ,

I see that you have raised a ticket with our Support Team.

It would be best for this issue to be discussed there so we can troubleshoot this, and identify possible root causes.

We appreciate your input as we attempt to resolve this.

Kindest Regards

Sean

Bob Hiltz

Sean,

Thanks for responding. I think I opened a defect, but not sure. What is the correct way to report a bug like this? I confirmed that this is still an issue.

Thanks,

Bob

Sandra Guzman

@Bob Hiltz

You should use the online "Contact Smartsheet Support" form to submit your issues.

https://help.smartsheet.com/contact/smartsheetapp

The system requirements do list a variety of different web browsers, however Chrome is listed as preferred for Windows.

https://help.smartsheet.com/articles/506775-system-requirements-for-using-smartsheet

All the best,

Sandra