Multiple users and automated backups

Alan Olsen

If multiple users have access to the same sheets, what impact does that have on automated backups? It would not be desirable to have more than one person backing up a single smart sheet.

Andrée Starå

Hi @Alan Olsen

I hope you're well and safe!

Have you looked at the Smartsheet Backup Tool?

https://www.smartsheet.com/marketplace/apps/backup-tool-by-smartsheet

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Bassam Khalil

Hi @Alan Olsen 

Hope you are fine, you can Turn Off Recurring Backups using the following step:

1. Click the Menu icon (upper-left corner of the Smartsheet window) > Home. 
2. From Home, right-click the Sheets folder or workspace name in the left panel, then select Schedule Recurring Backup to display the backup form.
3. Under Recurring Backup Settings, uncheck the check boxes.

also, you can Schedule Weekly Recurring Backups. to understand all Backup Process details please read the following article about Create a Backup Copy of Your Smartsheet Data.

Alan Olsen

That makes sense. Follow up: Is there a way we can back up Smart Sheets from all of our users from one central location, regardless of ownership? It would be worth creating another licensed user if we could.

Thanks.

Andrée Starå

Hi @Alan Olsen

I hope you're well and safe!

Have you looked at the Smartsheet Backup Tool?

https://www.smartsheet.com/marketplace/apps/backup-tool-by-smartsheet

Would that work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Alan Olsen

I tried the backup tool yesterday. It connected fine, but I kept running into a "rate limit exceeded error" 4003. The backup never ran due to this error, which occurred multiple times. As I understand the error, the program has exceeded the maximum number of queries allowed per minute. I submitted my error logs to GitHub; have you experienced anything like this?

Thanks,

AO

Andrée Starå

@Alan Olsen

Unfortunately, I haven't seen that error.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Let me know what you find out.