Smartsheet to Jira connector - not pulling all linked fields across?

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Karly Rychlik
Karly Rychlik ✭
edited 06/14/22 in Add Ons and Integrations

Hello! I recently built a new workflow in the Smartsheet to Jira connector (both way sync), and it's running, pulling tasks from Jira in as rows into the Smartsheet plan, hooray. However, it's not populating all of the fields that I have linked (the fields are populated in Jira so, in theory, should pull over to Smartsheet that way).

Any thoughts on how to fix this?

Many thanks,

Karly

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Answers

  • Sean Morgan
    Sean Morgan Employee
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    Hello @Karly Rychlik ,

    I see that you may have already contacted Smartsheet Support around this issue.

    If you are still facing this issue, please continue to contact Smartsheet Support as this will be the best resource for troubleshooting and guidance.

    Let me know if you have any questions!

    Regards

    Sean

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