Formatting Tool Bar

Jacque McQuillan

I can't figure out how to make my formatting bar show up, including the save icon. It's like it's closed but as you can see by the comparison picture, the carrot to open it up.

Missing Formatting Bar.jpg

Uploaded Feb 7, 2021318.9 KB

Kelly Moore

Hey @Jacque McQuillan

I remembered I saw a similar post last year

Disappearing icon bar in Chrome

Paul Grim

Jun 18, 2020

Anybody know why the Smartsheet icon bar would disappear in Chrome? This has happened more than once, so it appears to be a bug. The only thing that fixes it is to close the browser tab and re-open the sheet in a new tab. Here is what it looks like when it happens:

BEFORE:

https://us.v-cdn.net/6031209/uploads/VRP756V9ENJR/image.png

AFTER:

https://us.v-cdn.net/6031209/uploads/DVRPAUZ0JRC9/image.png

I have not seen this behavior happen in Firefox. I wonder if it could be extension-related? Weird.

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If you haven't already, you might want to open another tab, call up the same sheet, save it, then refresh/close the tab that is giving you problems. The post I reference indicates that the problem seems to be isolated to the tab where the glitch occurs.

Jacque McQuillan

Thanks. I had done that but alas, I went back to IT 101...I cleared my cache and cookies and rebooted. It's back. Thanks for the quick response!