Changes to Webform Access
Have I missed something or has there been a change in the way that Smartsheet webforms are accessed?
We use smartsheet forms extensively to gather health. safety and quality information and a lot of this is done by completing a form on a smartphone ot tablet.
We distribute the links to the smartforms by text to our users and this was a great way of getting new forms distributes to all of our workforce.
Recently we have been getting reports that the form links are directing the users to download and install the Smartsheet mobile app before they can use the form. This never used to happen, the form just opened direct from the text link.
I realise that the Smartsheet mobile app is free and it does give a better experience when completing the form but since we are asking people to use their own personal devices to complete these forms we can't force them to download the Smartsheet app.
Am I correct that their has been a change here or am I missing something, any advice welcome.