Missing Checkbox in Form

I have a Web Form for product requests that includes a question with a checkbox.

Note: I copied the image below and it shows the "box" in this view as I'm writing this message, but when I submit this posting, the box disappears.

Check the box below if the final product will require multiple versions for separate audiences.

multiple versions needed

When I preview the form, the checkbox shows up, and when I copy the form URL to a new tab in my browser, the checkbox appears. However, one of my customers is reporting that the checkbox is not appearing in her view (see her screenshot below).

What could be causing the box to "disappear" for some users?

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Comments

Brent Nathan

If only one user is having this issue, personally I would lean towards investigating the web browser of that individual. Perhaps they are using an outdated client?

Judy Campf

It is impacting two users and they are using the same version of Chrome that I am using.

Any other ideas that we can try?

AngelaP

I am also missing checkboxes where they used to exist. It looks like when one is checked, it disappears. unchecked boxes are still showing up. In my screenshot, every row should have a checkbox. Rows 39-43 are checked.