Is there a way to send announcements within smartsheet without notifying every user on a sheet?

02/23/21
Answered - Pending Review

We are wanting to see if there is a way to send out announcements within smartsheet. We use a sheet to capture audit requests that come in. We use one sheet for several locations since they are for the same type of audit, otherwise, we would be making hundreds of sheets every year. We would like to use smartsheet to announce to a team that a new request has come in without notifying the other users on the sheet. Is there a way to do this? Also, is there a way to communicate back and forth with those uses if they have questions and not notify everyone on the sheet?

Thanks

Deb

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Deborah Pitts

    I hope you're well and safe!

    Yes. You could either use Workflows with alerts and similar or/and the conversation by using @mention.

    Make sense?

    Would any of those options work/help?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Thank you. I have tried the workflow before but, we need to change some items in the announcement each time. The @mention with the conversation seemed to work without notifying everyone. It looks like it acts a little like Microsoft Teams, which is what we use now for the announcement and conversations about a request. I think we can make this work may have to make our own subject line but I think it might work. THank you again.

  • Andrée StaråAndrée Starå ✭✭✭✭✭
    edited 02/23/21

    @Deborah Pitts

    You're more than welcome!

    You can add so-called helper columns for the items so they'd be dynamic.

    Make sense?

    Would that work/help?

    Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Sorry not sure I follow. Smartsheet is still new to me. Can you point me in the right direction to find out how to do that?

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Deborah Pitts

    You can add a column for the subject and then use the placeholder feature to include it in the message.

    Make sense?

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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